Phone reservations and online booking will commence on Tuesday May 12. At this time we will also be open for retail purchases during mall hours. As we enter phase 2 of BC’s Re-start Plan we will be open for Massage Therapy Treatments on Tuesday May 19th. In the coming weeks, we are expecting a higher volume of phone calls and limited staff. We truly appreciate your kindness and patience during this time.

• Public and workplace safety is our top priority.
• Our safety and sanitization procedures will meet or exceed all provincial, local and regulatory guidelines relating to sanitation and hygiene
• All employees will be trained on sanitation and best hygiene practices.
• Employees who feel ill or have a fever will be asked to stay at home and self-isolate.
• Full sanitization of all treatment spaces and linens between each service.
• Guests and employees will refrain from hugging and shaking hands.

• Safety ‘sneeze’ shields are strategically installed at our front desks and between salon sinks.
• Floor and seating signage will indicate 6 foot physical distancing when possible.
• Our lounges will serve as a waiting room only with no “relaxation’ time pre or post treatment and guests will be assigned a seat with proper spacing requirements.

• Employees will be supplied face masks, protective eyewear and/or face shields.
• Guests will be asked to bring their own face mask and wear it for the duration of their visit. Disposable masks are available for purchase while supplies last.
• Gloves will be provided for employees, if required, although handwashing and hand sanitizing is proven to be sufficient and most effective.

• Changeroom, steam baths and showers are temporarily closed. 
• Dry saunas and hotel pool facilities are temporarily closed at our Pan Pacific location.
• Guests will change in the treatment room. Coat check and lockers are not available at this time.
• Food are beverage offerings are temporarily suspended. Guests may bring their personal beverage and snack.
• Guests will be expected to respect the sanitation and hygiene standards and processes within the premises.
• Guests will be expected to complete a questionnaire assessing their contacts, travel and well-being at the time of booking, pre-treatment and upon arrival at the spa. Any question indicating recent exposure to someone with COVID-19 or having signs and symptoms will be asked to leave and not return for the specified 14-day self-quarantine requirement.
• Friends and family without a scheduled service at the same time are not permitted to accompany guests on their visit to the spa.