"An amazing place for all your relaxation and massage needs. Such a gem of a place in the
middle of the mall. You must find it and take time for you"
- Darian Kovacs
"Booked in here for a 50 minute full body massage ... Tara was so lovely and absolutely incredible! Such a great atmosphere and lovely staff! Highly recommend!"
- Susie Carter
"This is the second time i took my boyfriend and today he got a message from alexandra and he only has good things to say. We will def come back to see her."
- Therese Quitalig
Relax, unwind and breathe deeply, take this time to focus on your well-being. Our semi-private massage rooms are built of Himalayan Salt providing you with a unique experience with many added health benefits at no extra cost.
A SAFE AND SANITARY EXPERIENCEfor our valued employees and guests.
We are accepting reservations for Massage Therapy and we are open for retail purchases during mall hours. We are currently experiencing higher call volume and limited staff, we appreciate your kindness and patience.
The new Spa Utopia App is now available for download on the App Store and offers many features including online booking, automatic check-in and more.
OUR COMMITMENT TO OUR EMPLOYEES AND GUESTS
Public and workplace safety is our top priority.
Our safety and sanitization procedures will meet or exceed all provincial, local and regulatory guidelines relating to sanitation and hygiene
All employees will be trained on sanitation and best hygiene practices.
Employees who feel ill or have a fever will be asked to stay at home and self-isolate.
Full sanitization of all treatment spaces and linens between each service.
Guests and employees will refrain from hugging and shaking hands.
OUR 'NEW' ENVIRONMENT
Safety ‘sneeze’ shields are strategically installed at our front desks and between salon sinks.
Floor and seating signage will indicate 6 foot physical distancing when possible.
Our lounges will serve as a waiting room only with no “relaxation’ time pre or post treatment and guests will be assigned a seat with proper spacing requirements.
PPE - Personal Protective Equipment:
Employees will be supplied face masks, protective eyewear and/or face shields.
Guests will be asked to bring their own face mask and wear it for the duration of their visit. Disposable masks are available for purchase while supplies last.
Gloves will be provided for employees, if required, although handwashing and hand sanitizing is proven to be sufficient and most effective.
WHAT TO EXPECT
Changeroom, steam baths and showers are temporarily closed.
Dry saunas and hotel pool facilities are temporarily closed at our Pan Pacific location.
Guests will change in the treatment room. Coat check and lockers are not available at this time.
Food are beverage offerings are temporarily suspended. Guests may bring their personal beverage and snack.
Guests will be expected to respect the sanitation and hygiene standards and processes within the premises.
Guests will be expected to complete a questionnaire assessing their contacts, travel and well-being at the time of booking, pre-treatment and upon arrival at the spa. Any question indicating recent exposure to someone with COVID-19 or having signs and symptoms will be asked to leave and not return for the specified 14-day self-quarantine requirement.
Friends and family without a scheduled service at the same time are not permitted to accompany guests on their visit to the spa.